Phone
Call us for urgent editorial enquiries or to verify information before publication.
Contact Sail Away Guide
We're here to help you plan your cruise. Sail Away Guide is an independent Australian editorial resource for cruise travellers. We answer questions about our guides, clarify ship and cabin details, and welcome corrections from readers who have recent onboard experience.
- We are not a travel agency and cannot book cruises or cabins.
- We do not provide online gambling services or casino account support.
- All content is informational and focuses on physical cruise ship venues.
Direct Contact Details
Email us for detailed questions, corrections, or media enquiries.
Postal Address
Level 3, 100 George Street, Sydney NSW 2000, Australia
Write to us for formal correspondence or documentation.
When to Phone, Email, or Write
Phone for urgent verification
If you need to confirm a ship feature or casino detail before a booking deadline, call us during business hours.
- Best for time-sensitive editorial questions.
- Have the specific guide page URL ready.
Email for detailed enquiries
Email is ideal for corrections, suggestions, or questions that require research or a written response.
- Attach screenshots or photos if relevant.
- We may ask for permission to use your feedback in updates.
Post for formal correspondence
Use the postal address for official documents, legal notices, or written complaints.
- Keep copies of everything you send.
- We acknowledge receipt within five business days.
Editorial Standards and Verification
Our readers trust Sail Away Guide to provide accurate, current information about cruise ships, cabins, dining, entertainment, and onboard casinos. Here is how we maintain that trust.
Our verification process
Every ship, cabin, dining, and casino guide is checked against official cruise line materials, recent passenger reports, and onboard observations where possible.
- We never invent venues, tables, or facilities.
- All casino information refers only to physical onboard venues.
- We update guides when cruise lines change offerings.
How you can help
If you've recently sailed and noticed a change, please let us know. Your firsthand experience helps keep our guides accurate for other Australian travellers.
Include the ship name and sailing date. Photos or deck plans are especially useful. Email our editorial team.
Corrections policy
We correct factual errors promptly and note significant updates on the relevant guide page.
- Minor typos are fixed without notice.
- Major corrections are acknowledged in the page's update log.
What to Include in Your Enquiry
To help us respond efficiently, please include the following information in your message.
- Your full name and preferred contact method.
- The specific cruise ship, cabin category, dining venue, or casino game you're asking about.
- The guide page URL if applicable.
- A clear description of your question or correction.
- Any relevant dates, such as sailing date or when you observed the change.
Response Times and Availability
We respond to most enquiries within the timeframes below.
Phone calls
Emails
Postal mail
Business hours
Answered during business hours or returned within one business day.
Replied to within two business days.
Acknowledged within five business days of receipt.
Monday to Friday, 9am to 5pm AEST, excluding Australian public holidays.
Frequently Asked Contact Questions
Can you book a cruise or cabin for me?
No, Sail Away Guide is an informational resource only. We do not sell cruises, cabins, or any travel services.
Do you provide information about online gambling?
No, we only cover physical casinos aboard cruise ships. We do not discuss online gambling, deposits, or player accounts.
Can I submit a review or correction?
Yes, we welcome firsthand reports and corrections. Please email us with details and we will verify before updating our guides.
Privacy and Your Information
We only use the contact details you provide to respond to your enquiry. We do not share your information with third parties for marketing purposes. See our Privacy Policy for full details. You can request deletion of your correspondence at any time.
We're ready to help
If you have a question about cruise ships, cabins, dining, entertainment, or casinos at sea, don't hesitate to get in touch. Our Australian team is here to make your cruise planning easier.